Question 1

Is VisaTravel a government agency?

Accepted Answer

No. VisaTravel is operated by Travel Forms LLC, a private document-preparation company. We are not affiliated with the U.S. Department of State or any foreign government.

Question 2

Do I have to use VisaTravel to apply?

Accepted Answer

No. You can always apply directly with the relevant government for the official government fee. We charge a separate service fee in exchange for handling the paperwork, reviewing your documents, and tracking your application.

Question 3

How long does the process take?

Accepted Answer

Processing times depend on the destination and current government workload. We show typical processing windows on each destination and passport-service page.

Question 4

When do I pay?

Accepted Answer

You only pay once a specialist has reviewed your application and confirmed everything is complete. We email a secure payment link before submitting to the government.

Question 5

What if my application is rejected?

Accepted Answer

If your application is rejected because of an error on our side, we'll refund our service fee in full. Government fees are non-refundable in most jurisdictions.

Question 6

Is my information secure?

Accepted Answer

Yes. All data is transmitted over TLS and stored encrypted at rest. We never sell or share your information.